Ticket Control

How much do I have to pay if I do not have a valid ticket in case of ticket control?

The increased charge is € 60.00. Passengers who travel without a valid ticket repeatedly may be reported to the police.

What can I do if I do not carry my valid ticket with me in case of ticket control?

If you are controlled and do not carry your valid network pass or polygoCard with you, you can present it within one week afterwards.

Which tickets can be presented after ticket control?

Valid personal annual, monthly and weekly tickets and StudiTickets. Annual Tickets Plus cannot be presented afterwards because they are transferable and may have been used by another person at the same time.

Where can I present my ticket after ticket control?

Please present your ticket at a SSB customer centre, a DB travel centre, a ticket office or an administrative office of the transport companies in the VVS area. Please bring along your valid network pass/polygoCard and the document you received from the ticket inspector.

How much do I have to pay if I present my ticket afterwards?

The increased charge of € 60.00 is reduced to € 7.00.

What can I do if the ticket machine is out of order?

At all larger stations, there are several ticket machines which you can use. You may also consider buying a ticket via mobile phone. If there is no possibility to buy a ticket (e.g. if there is only one ticket machine that does not work), you can board your train without a ticket.

What happens at ticket control when the ticket machine is out of order?

If the malfunction is known, the ticket inspectors on the train will charge the regular fare. If the malfunction is not known, you will also be charged the regular fare; the ticket inspectors will note your personal details and give you a payment request for the difference between the regular fare and the increased charge of € 60.00. If the payment request is unfounded, your data will be deleted from the database.